Privacy policy
JOLQEVUNA / PERSONAL INFORMATION
Privacy Policy
This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected when you visit jolqevuna.com, make a purchase, or otherwise communicate with us.
Store operator: Jolqevuna is owned and operated by Foshan Xuanli Trading Co., Ltd.
1. Information We May Collect
Depending on how you interact with our store, we may collect or process the following categories of information:
- Contact information, including your name, email address, telephone number where provided, billing address, and shipping address.
- Order and transaction information, including your order number, products purchased, order value, shipping details, transaction status, returns, and refunds.
- Account information if you choose to create or use a customer account.
- Information you provide when communicating with customer support.
- Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, and website interactions.
- Payment-related information required by Shopify and applicable payment providers to authorize and process a transaction.
Jolqevuna does not store complete credit or debit card numbers on its own servers.
2. How Information Is Collected
Personal information may be collected:
- Directly from you when you place an order or contact us.
- Automatically through cookies, pixels, logs, and similar technologies when you use the website.
- From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction.
- From advertising, analytics, or marketing services where those services are enabled and permitted.
3. Why We Use Personal Information
Personal information may be used to:
- Process, verify, fulfill, and deliver orders.
- Send order confirmations, shipment notices, and tracking information.
- Provide customer service and respond to inquiries.
- Review returns, refunds, disputes, and payment questions.
- Detect and prevent fraud, misuse, and security incidents.
- Maintain, troubleshoot, analyze, and improve our website and shopping experience.
- Personalize content or provide marketing communications where permitted.
- Meet applicable legal, regulatory, accounting, tax, and recordkeeping obligations.
- Establish, exercise, or defend legal claims.
4. Cookies & Similar Technologies
jolqevuna.com and services supporting our store may use cookies, pixels, logs, and similar technologies for website functionality, checkout, shopping-cart operation, user preferences, analytics, security, fraud prevention, and advertising where applicable.
Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies.
Disabling cookies that are necessary for store operation may affect shopping-cart, account, checkout, or other website functionality.
5. Service Providers & Disclosure
Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, or provide requested services, including:
- Shopify and other e-commerce technology providers.
- Payment processors, banks, and financial-service providers.
- Shipping carriers, warehouses, and fulfillment partners.
- Customer-service and communication providers.
- Analytics, hosting, website-security, and fraud-prevention providers.
- Advertising and marketing providers where those services are enabled and permitted.
- Professional advisers, insurers, auditors, or business service providers where reasonably necessary.
- Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.
We may also disclose information in connection with a business reorganization, merger, financing, acquisition, sale, or transfer, subject to applicable requirements.
6. Sale, Sharing & Targeted Advertising
We do not rent personal information to unrelated third parties for their independent use.
Depending on the technologies enabled on our store, some advertising-related disclosures may be treated as a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.
Where applicable, eligible users may exercise available privacy choices through the store’s privacy controls or by contacting us at service@jolqevuna.com.
7. Shopify
Our online store uses Shopify’s e-commerce infrastructure. Information necessary to operate the store and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.
8. Data Retention
Personal information is retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.
Retention periods may vary depending on the type of information, the purpose for which it is used, and applicable requirements.
9. Your Privacy Rights
Depending on your state of residence and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to certain personal information.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Receive a portable copy of certain information.
- Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions concerning a privacy request where applicable.
- Exercise applicable rights without unlawful discrimination.
These rights are subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action.
10. Submitting a Privacy Request
To submit a privacy-related request, email service@jolqevuna.com with the subject line Privacy Request.
Please describe the request and provide enough information for us to identify the relevant account or transaction. Do not send complete payment-card or banking information by email.
Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.
11. Marketing Communications
If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option included in those communications or by contacting us.
Transactional communications relating to purchases, payments, shipments, returns, refunds, security, or customer-support matters may still be sent where necessary.
12. Information Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
No method of online transmission or electronic storage can be guaranteed to be completely secure.
Customers should protect their account credentials and contact us if they suspect unauthorized account or order activity.
13. Children’s Privacy
Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has improperly provided personal information, please contact us so the matter can be reviewed.
14. International Processing
Because Jolqevuna and its service providers may operate internationally, personal information may be processed or stored in jurisdictions different from the location from which you access the website.
Where required, international processing or transfers will be handled subject to applicable legal requirements and safeguards.
15. Third-Party Services & Links
Our website may rely on or provide links to third-party websites, platforms, or services. Their collection and handling of information are governed by their own privacy policies and terms.
We encourage you to review the privacy information provided by a third-party service before submitting personal information to it.
16. Changes to This Policy
We may revise this Privacy Policy when our services, technology, business practices, service providers, or applicable requirements change.
The current version will be posted on this page with an updated revision date. Where appropriate, we may provide additional notice of material changes.
Need Help?
Contact Jolqevuna at service@jolqevuna.com with your order number or a clear description of your question. We aim to respond within 24 hours.
Customer service hours: 8:00 AM – 10:00 PM Daily.
Business Information
Brand NameJolqevuna
Legal Company NameFoshan Xuanli Trading Co., Ltd.
Legal RepresentativeZhong Wenli
Websitejolqevuna.com
Business AddressUnit 22-1, Ground Floor, Huafa Building, No. 463 Huanshi North Road, Xingui Community, Daliang Subdistrict, Shunde District, Foshan, Guangdong, China
Customer Support Emailservice@jolqevuna.com
Customer Support Phone+86 131 6378 5239
Customer Service Hours8:00 AM – 10:00 PM Daily